Publication Date


Document Type

Masters Thesis


School for Social Work


Older people-Services for-Massachusetts-Evaluation, Hilltown Community Development Center (Chesterfield, Mass.), Hilltown Elder Network (Chesterfield, Mass.), Community-based social services-Massachusetts-Chesterfield-Evaluation, Elder, In-home services, Home and community-based services


This study assessed the value and efficacy of in-home services offered by The Hilltown Elder Network (HEN). Pre-existing data first obtained through an annual "Client Satisfaction Survey" issued by HEN administration to HEN clients during FY 2010 was examined. Of the 100 surveys mailed, sixty-nine program participants between the ages of 62 and 95 years, the median age being 84, responded. The agency-designed mixed methods survey functioned to solicit program input, to gauge participant satisfaction and also operated as a tool to gather necessary data for program funding. The objective of the HEN Program was to help seniors to remain living safely and independently in their homes for as long as they wish to and are able. Quantitative and qualitative analysis of the data indicated overall satisfaction among service participants and that the in-home services enhanced participants' overall sense of safety, wellbeing and independence. The findings suggest that the need and desire for non-medical, client centered in-home services persists and that effective provision of the services is possible.




iv, 71 p. Thesis (M.S.W.)-Smith College School for Social Work, Northampton, Mass., 2011. Includes bibliographical references (p. 59-65)